Guest Profile

* Unmarried couples allowed
* Bachelors allowed
* Unsupervised guests below 18 years of age are not allowed
* Suitable for children

Safety and Hygiene

* Quarantine protocols are being followed as per local government authorities
* Guests from containment zones are not allowed
* Shared resources in common areas are properly sanitized
* Hotel staff is trained on hygiene guidelines
* Guests with fever are not allowed
* Only those guests with safe status on Aarogya Setu app are allowed
* Hand sanitizer is provided in common areas
* Thermal screening is done at entry and exit points

Payment Related

* Credit/debit cards are accepted
* MasterCard, Visa and American Express cards are accepted

Food Arrangement

* Non Veg Food is allowed
* Outside food is allowed in property premises

Food and Drinks Hygiene

* COVID-19 guidelines for Food Hygiene is followed as per government guidelines
* Social distancing measures are present in restaurant(s)
* Serveware and supplies are sanitized before entering kitchen
* Masks are mandatory for staff in restaurants

Smoking/Alcohol consumption Rules

* Smoking within the premises is not allowed
* There are some restrictions on alcohol consumption.

Property Accessibility

* Not suitable for Disabled
* Bed height is accessible
* The entire unit is not accessible by wheelchair
* The property has a wide entryway
* We do not have parking facility in our premises.Vehicle parking is at owners risk, the hotel is not responsible for any damages to the vehicle.

Room Safety and Hygiene

* All rooms are disinfected using bleach or other disinfectant
* Linens, towels, and laundry are washed as per local guidelines
* Rooms are properly sanitized between stays
* Hand sanitizer are not available in the rooms

Pet(s) Related

* Pets are not allowed.
* There are no pets living on the property

Physical Distancing

* Social distancing protocols are followed
* Contactless Check-In and Checkout service is available
* Contactless Room service is available
* Physical Barriers are deployed at appropriate places
* Cashless Payment Available

ID Proof Related

* Passport, Aadhar, Driving License and Govt. ID are accepted as ID proof(s)
* PAN Card, Office ID and Non-Govt IDs are not accepted as ID proof(s)
* Local ids are allowed

Other Rules

* Does not allow private parties or events
* Visitors are not allowed

Hotel Policy

* According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at Hotel Metropole Inn. The identification proofs accepted are Drivers License, Voters Card, Passport, Ration Card. Without a valid ID the guest will not be allowed to check in.
* The primary guest checking in to the hotel must be at least 18 years of age.
* Early check-in or late check-out is subject to availability and may be chargeable by Hotel Metropole Inn. The standard check-in time is 2 PM and the standard check-out time is 12 PM. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.
* The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out from the Hotel.
* Hotel Metropole Inn reserves the right of admission. Accommodation can be denied to guests posing as a ‘couple’ if suitable proof of identification is not presented at check-in.
* Hotel Metropole Inn reserves the right of admission for local residents. Accommodation can be denied to guests residing in the same city.
* For any update, User shall pay applicable cancellation/modification charges.
* Modified bookings will be subject to availability and revised booking policy of the Hotel.
* The cancellation/modification charges are standard and any waiver is on the hotel’s discretion.
* The Number of modifications possible on a booking will be on the discretion of Hotel Metropole Inn.
* Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.

Refund & Cancellation Policy

*Cancellation policy is 48hrs prior to the check-in time ,Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room. Incase of refund.The payment should be refunded in 5-7 working days.

Payment Mode

* You can pay now or you can pay at the hotel if your selected room type has this option.

Check In/out

* Hotel Check-in Time is 2 PM, Check-out Time is 12 PM.